AI's Job Creation Potential: ServiceNow President Foresees Up to 500,000 New Roles

San Jose, CA – July 11, 2025 – In a significant statement that challenges prevailing anxieties about artificial intelligence's impact on employment, Amit Zavery, President, Chief Product Officer, and Chief Operating Officer of leading digital workflow company ServiceNow (NYSE: NOW), has projected that AI could be a net job creator, potentially generating up to 500,000 new positions. Zavery's insights, shared during a recent industry discussion, underscore a nuanced perspective on AI's integration across various enterprises and its transformative effect on the global jobs market.

The Shifting Landscape of Work

Zavery's optimistic outlook stems from the understanding that while AI may automate certain repetitive tasks, it simultaneously creates demand for new skills and roles. These new positions are expected to emerge in areas such as AI development, ethical AI oversight, data science, AI-driven customer experience management, and specialized roles focused on integrating AI solutions into existing business processes. The focus shifts from manual execution to strategic oversight, data interpretation, and the creative application of AI technologies.

ServiceNow, a company at the forefront of enterprise AI adoption, has a unique vantage point to observe these shifts. Their platform helps organizations streamline workflows, automate processes, and enhance productivity, often leveraging AI to achieve these goals. Zavery emphasized that the implementation of AI is not merely about cost reduction but about augmenting human capabilities, freeing up employees to focus on higher-value, more strategic work that requires critical thinking, creativity, and emotional intelligence.

Beyond Automation: Augmentation and Innovation

The narrative around AI and jobs has often been dominated by fears of widespread displacement. However, Zavery's perspective aligns with a growing consensus among technology leaders that AI's primary role will be one of augmentation rather than outright replacement. By handling routine tasks, AI allows human workers to engage in more complex problem-solving, innovation, and interpersonal interactions. This augmentation can lead to increased productivity, improved service delivery, and the creation of entirely new industries and services that were previously unfeasible.

For instance, AI-powered analytics can help businesses identify new market opportunities, while AI-driven automation can accelerate product development cycles. This acceleration, in turn, necessitates more human capital in areas like research and development, marketing, and customer success, all of which require human ingenuity and empathy.

Market Implications and Investment Insights

Zavery's comments have significant implications for the technology sector and the broader economy. Companies like ServiceNow, which provide the foundational platforms for AI integration, are poised to benefit substantially from this transformative wave. The demand for skilled professionals capable of working alongside AI systems will also surge, highlighting the importance of reskilling and upskilling initiatives.

For Investors:

• Focus on AI Enablers: Companies like ServiceNow (NOW) that provide the software, infrastructure, and services essential for AI adoption across various industries are strong candidates for long-term growth. Their recurring revenue models and deep integration into enterprise workflows provide a robust competitive advantage.
• Identify Reskilling Beneficiaries: Look for companies in the education technology (EdTech) sector or professional training services that are developing programs to equip the workforce with AI-related skills. This includes data science bootcamps, AI ethics courses, and prompt engineering certifications.
• Evaluate AI-Augmented Industries: Consider industries that are likely to see significant productivity gains and new job creation through AI augmentation, such as healthcare (AI-assisted diagnostics), finance (AI-driven risk assessment), and manufacturing (AI-optimized production).
• Long-Term Horizon: The full impact of AI on job creation and economic growth will unfold over several years. Investors should adopt a long-term perspective, focusing on companies with sustainable innovation pipelines and strong management teams capable of navigating this evolving landscape.

The Path Forward: Collaboration and Adaptation

Zavery's vision emphasizes that the future of work will be a collaborative effort between humans and intelligent machines. To realize the potential for 500,000 new jobs, there must be a concerted effort from governments, educational institutions, and private enterprises to invest in workforce development and adapt to the changing demands of the digital economy. ServiceNow's role in this evolution is critical, as its platform facilitates the very digital transformations that enable AI's widespread and beneficial integration.

This positive outlook from a key industry leader like Zavery provides a refreshing counter-narrative, suggesting that AI, when strategically implemented, can be a powerful engine for economic growth and job creation, rather than a threat to human employment.